True Value - Bait and Switch on Black Friday!
I went to the True Value in Gladwyne, PA specifically because I received a True Value circular in the mail, with this location specifically listed as the location for the sale items. The flier had a 50% off any non-sale item (Weber grills were the only exclusion) as a Black Friday special.
I saw in the flier that they sold Blue Buffalo dog food, had a hungry dog out of food, so off we went specifically to get dog food with the coupon. BUT the owner would not only refuse to honor the coupon on the dog food, he wouldn't even let me use it for the other item we purchased (a magnet). He claimed it wasn't his coupon and that it must be for some other True Value somewhere. I explained, to no avail, that this coupon was attached to a circular which arrived in my mailbox with "Old Gladwyne True Value Hardware" and ONLY Old Gladwyne True Value Hardware listed on it.
I would have left without buying anything, but my dog was hungry and I didn't want to have to go anywhere retail on Black Friday. But, this is classic bait-and-switch. I was literally lured in for something specific as advertised and once I was there, I was told that it was not available in any shape or form. I will NEVER be back and I am a Gladwyne resident who generally spends more money at hardware stores than any other type of retail (old house a.k.a., money pit, which is why I need to use a coupon to feed the dog!).
Bait-and-switch is illegal, unethical, and generally bad for business. Don't patronize a business that uses shady tricks like this.
Reason of review: Illegal & Unethical Business Practices.
Monetary Loss: $25.
Preferred solution: Let the company propose a solution.
True Value Cons: Did not honor coupon or sale flier.
Location: 338 Righters Mill Rd, Gladwyne, PA 19035, USA
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