True Value
True Value Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
True Value has a 1.6 star rating based on 19 reviews and overall negative sentiment; consumers report widespread dissatisfaction with service, returns, and shipping.
Key Takeaways for Future Customers
- Check True Value reviews and call your local store before ordering to confirm stock and shipping.
- Document purchases and expect challenges with refunds and return policy enforcement.
- Be prepared for limited or unresponsive customer service on online orders.
Negative Feedback / Risk Areas
- Frequent True Value customer complaints about rude staff and discriminatory treatment.
- Refunds and returns often refused despite advertised 30 day money back guarantee.
- Orders failing to ship or long delays with poor order tracking and support.
Positive Feedback
Some customers find convenient neighborhood locations and helpful individual employees, and occasional reasonable pricing in-store.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
True Value has a 1.6 star rating based on 19 reviews and overall negative sentiment; consumers report widespread dissatisfaction with service, returns, and shipping.
Key Takeaways for Future Customers
- Check True Value reviews and call your local store before ordering to confirm stock and shipping.
- Document purchases and expect challenges with refunds and return policy enforcement.
- Be prepared for limited or unresponsive customer service on online orders.
Negative Feedback / Risk Areas
- Frequent True Value customer complaints about rude staff and discriminatory treatment.
- Refunds and returns often refused despite advertised 30 day money back guarantee.
- Orders failing to ship or long delays with poor order tracking and support.
Positive Feedback
Some customers find convenient neighborhood locations and helpful individual employees, and occasional reasonable pricing in-store.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Why your unopened newest store will fail.
- - Parking was tough, so I circled the lot thrice.
- - The lot is shared with Chipotle, Jersey Mike's, T-Mobile, and two others.
- - There are about 60 spots.
Last Friday, I went to the location of one of your future newest stores (NE 4th and 228th NE Sammamish WA) at 11:30 a.m. I had to circle the lot 3 times to find a parking place.
And that is why this store will fail: lack of parking. It shares a parking lot with Chipotle, Jersey Mike's, T-Mobile, and two others (nails & dental), with somewhere in the realm of 60 spots to park.
Now you are the convenience store of hardware, but if parking isn't convenient, people will pass. Like the pet store before you, at this location (I believe the location has been vacant for five years).
Preferred solution: nothing
User's recommendation: obstain
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRude and racist store
- - Tru Value on Caldwell Blvd has bad customer service.
- - Workers are racist and rude, and need training to help customers.
tru value in caldwell blvd has bad customer service and racist workers. they are rude and racist. workers need to be trained to help customers, not to be rude to them, especially the guys behind the customer service area.
- Bad services
Preferred solution: better attitude with customers
User's recommendation: bad customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTo ask why my order did recieve a confirmation email but did not recieve a reply
My issue was not taken care of.They gave the run around and said I could contact my local retail store true value but nobody answers my phone calls.
Preferred solution: Full refund
User's recommendation: Dont order anything from true value You will lose your money.
Hartford, Connecticut
Customer service
Nasty older gentleman was attitude and cared nothing to help me with a purchase, for no apparent reason .never will shop true value again .store? Wallingford ct
User's recommendation: No recommendation, awful people there
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGuarantee not honored
- - Bought 2 qt Easy Care Limitless exterior paint with 1-coat guarantee; 3 doors required 3 coats after prep, and returns were poorly handled.
No. The person who created the issue is the store owner so it appears to be an ego issue.
He's teaching the young employees to be just like him. I will never enter the store again and I tell others about his attitude.
What goes around, comes around. Thank you for giving me a voice to let others know issues with True Value in Russell Springs, Kentucky
I purchased a 2 qt of Easy Care Limitless exterior paint. Guaranteed 1 coat coverage.
Painting 3 exterior metal doors. The doors were prepped, cleaned, taped off. It took 3 coats to get coverage! When I took the cans in as told, made to feel like an idiot.
It was my doors fault or mine.
Not the paint. Lawless & Smith True Value Russell Springs KY lousy in addressing a customer return.
Butler, Pennsylvania
Never experienced this before
Well went to buy bait for ice fishing. Purchased 4 dozen got 36 pieces and the kid was pulling the larger shiners out and putting back in there tank!!!
WTF!!! Im putting the word out about this bs!!
User's recommendation: We’ll pay attention while your getting ***
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBeen waiting for my jbl speaker I ordered 11/4/24
Yah took my money off my credit card for my order JBL 710 SPEAKER AND I MY haven't received it 10/28/24 DENNIS JACKSON 680 45th street so
St Petersburg FL. 33711
Fort Lauderdale, Florida
This company is fraud. I purchased an item and it never shipped. I had to go through my bank to dispute the charge
- - Item never shipped.
- - Customer service line played a recording and disconnected.
- - I saw several negative reviews.
- - Had to dispute the charge with my bank.
I purchased an item from truevalues website and it never shipped so I call the customer service number that I found on google and wasnt able to talk to anyone, it was a recorded message and then I was disconnected. I also seen several post from pissed customer reviews. I had to contact my bank to dispute the charge.
User's recommendation: Fraud
I have taken a car from true value on 2020 and...
- - Bought a True Value car in 2020.
- - Clutch was adjusted and not disclosed.
- - Service center says the car is a True Value vehicle and clutch was tightened.
I have taken a car from true value on 2020 and later I have understand that the clutch set they have adjusted and given to me… and even the purchasing time they didn’t mention about this issue. Later when I taken this vehicle to service center they informed me this is true value vehicle they have adjusted tightened the clutch to the maximum level.
Later I have understood the true value cheated me.. So is there any option or any way for me to get the clutch issue solve from true value.
Bad customer service
ASKED FOR THREE BAGS OF MULCH TO BE PUT IN MY TRUCK !! Paid for my purchase!!
On my departure from the store I was called a cheap skate for not leaving a tip !! NO WAY TO TREAT CUSTOMERS !!
User's recommendation: SHOP SOMEWHERE ELSE , IF YOU WANT CUSTOMER SERVICE!
Chico, California
The kid at Holiday pools
- - I paid a $100 service-call fee.
- - The technician talked down to me and argued.
- - Power was off and the sweeper wasn't moving; I didn't see it tested.
He was talking down to me about the problem I was having after I paid $100.00 for a service call. I explained I didn't see the guy and asked if he tested the sweeper!! The power was still off and the sweeper wasn't moving, he was basically arguing with me and said it wasn't there can't nothing accomplish -bad customer service 
They didn't care!!
User's recommendation: Nope
Bad customer service
- - Loaded 3 bags of mulch into my truck.
- - Paid inside on departure.
- - Was told I was a cheapskate for not tipping.
- - There is a no-tips sign posted.
Asked to have 3 bags of mulch put into the back of my truck , paid for it inside on my departure I was called a cheapskate for not leaving a tip !! The girl , which I consider a great employee told the other employee that was his job !
And you guys have an employment sign posted on your front window ! I'm a senior citizen and working part time, and it's company policy not to accept tips !!
It's all part of customer service !! 
User's recommendation: SHOP WHERE THEY OFFER CUSTOMER SERVICE !!
Washington, District Of Columbia
Nice store, convenient location
- - Georgetown, DC has a neighborhood hardware store.
- - They have their own air filters.
- - Prices are reasonable and Xmas decorations cheered me up.
So glad they have a neighborhood hardware store in Georgetown, DC. It would be a long trip just to find some essentials.
They have their own brand of air filters and the store seems so quaint. However it's a lot bigger than it seems.
And the prices are reasonable. The Xmas decorations really cheered me up.
User's recommendation: No need to go to Home Depot
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Hannibal, Missouri
Ameris lady who was my cashier
- - A social media post about my formula purchase is unprofessional and should be addressed.
- - I got the last 5 cans; my baby uses almost a can per day.
She made a post in social media about me coming in an buying formula for my baby about how I called them I came in a got the last 5 can my baby goes through almost a whole can of formula a day so for her to be posting on social media is very unprofessional an this need to be handled cause she shouldn't be able to make post about people on social media
- Service good
- Way i was treated as a customer
User's recommendation: Her be fired
Sir your service problem.
I have booked a car. N your employees told me give comprehensive insurance. N now he is saying me I'm not giving.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWouldn't honor refund, unacceptable behavior!
I visited the True Value in Van Alstyne, TX to purchase Ice Melt to help out several clients that asked me to help out with the snow and ice blizzard that we had in Dallas in the week of February 14-19, 2021 . As I was helping out several clients, I realized that I ordered way too much product and didn't use all the bags.
At this point I put an ad on Facebook Marketplace to see if I could sell the remaining bags which I was not successful on my endeavor.
I decided to take the rest of the product back 2/18/21. I live about an hour away from the True Value in Van AIstyne, TX and when I got there, I was told from a female owner that they could not take the return. She stated the other male owner Gerald Strother would be here shortly and wait and speak to him.
When he showed up, he had 2 other guys with him and proceeded to block me in the parking lot with trucks, preventing me to leave and not explaining his actions. At that moment I feared what was going to happen next.
Being a female and having 3 guys surrounding me it startled me. I didn't know what was going to happen next and didn't know if they were there trying to bully me and intimate me? Either way, it is unacceptable and will not be tolerated.
When I asked Gerald to return the items I purchased, he flat said "NO!!". I asked about your return policy?
He said "It doesn't matter! I am not taking the product back!"...angrily!
In my opinion, this was unacceptable behavior! The owner went to great lengths to find me on one of my social media accounts and I assume he got my name off the purchase ticket. Gerald and his wife started harassing me on my Facebook messenger account.
I have the messages that would be willing to provide.
This is UNACCEPTABLE BEHAVIOR.. I was born and raised in Chicago. True Value is a Chicago based company and have always shopped there since I was a kid and all of my family.
After this incident I called Customer service at True Value to report the Owner Gerald Strother and his store in Van Alstyne, TX . The rep I spoke to was Nina and she apologized and said the district manager for that region would be contacting me.
Needless to say it has been over a month and no one has contacted to me on this matter, which is a very unacceptable situation. How disappointing and unprofessional of a company as big as True Value!
I am asking for a full refund on all of the product and depending on how this is handled through corporate, I will have to see if I ever shop or refer anyone to True Value again.
Since I did report this to Corporate and haven't heard anything back, I will be posting on various social media sites and the BBB, along with filing a complaint with the Texas Attorney General's office.
Sincerely,
TJ
Preferred solution: Full refund
User's recommendation: They don't respect women
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All your fault. You knew how many clients needed serviced.
If they chose not to use you, you need to bill them. This is a seasonal purchase.