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Went in to buy a basic part for my sink they send me a kid from a different department that had no idea what i needed i had my brother in law even talked to the guy he seemed not even interested in what he had to say over the phone and he even asked the kid if he could...
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3.7
#1275219
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Yesterday I bought a gallon of paint from the True Value store in Buckeye, AZ. I put the can of paint in the back of my car. By the time I got home, half the can of paint spilled all over the back seat of my car! I immediately called the store to let them know what...
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1.0
#1265983
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I can’t figure out on your site where to complain about an experience I just had 4/24/2018 1:48 pm with a clerk named Judy at a store of yours in Albuquerque, #18471 on Lomas.I went in to buy 2 copper couplings in plumbing to kill a tree I just cut down over the...
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1.0
#1240286
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I contacted True Value Grayson, KY with a complaint about Woodmen’s Deck Stain that I bought there in 6/17. I applied the stain by the directions on the can and it chipped off in 3-4 months. Even the rails chipped off, which had no wear and tear. When I explained this...
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1.0
#1234851
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Attempted to return two plants I bought the previous day, still in their original containers, (after learning that they are harmful to animals) to find out the stores policy was not to refund money for plants, Nowhere in the store, on the receipt, nor on the list of...
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1.0
Product
I didn't like
  • Way i was treated as a customer
#1207287
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Purchased trimmer 3-25-16 with warranty was always hard to start. shut down while cutting4-6-17 took in to dealer they kept it until4-19-17 when I picked it up I was told was bad fuel they charged me for repair said warranty did not cover repair. trimmer still did not...
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1.0
#1200840
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The owner of True Value in Hayward ca, is very nice and knowledgeable, but they are not open until after 10:30 daily. The store looks terrible and run down. True Value should have some minimum requirements when it comes to something like this, this is a blight on your...
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Anonymous
Anonymous

How odd you are. If they don't sell what you want and are not open when you want, why are you going there?

3.0
I liked
  • Service good
  • Lousy products
  • Old store ugly
#1069316
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I placed my order on Feb 23, 2017. Didn't receive any notification by March 16th 2017 that the order had arrived for pickup at the green castle, Pa. store. I then called -800-897-3112 and was put on hold for 45 minutes. I spoke to a person named Marie, she said that...
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1.0
#1026286
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Tried to take back parts back that didn't work for my situation. The owner wouldn't refund my money unless I told him who sold me the wrong part. I've never experienced worst customer service from a true value hardware store ever. I wouldn't use any True Value store...
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1.1
Groveland, California
I didn't like
  • Way i was treated as a customer
#994487
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I bought Striker Live View drone from True Valve Hardware. I was only able the fly less than 4 minutes before one of the motors quit. Tried to contact World Tech Toys, no avail. Ordered replacement motors from Hobbytron. So far I've replaced 5 motors. I'm beginning to...
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#970856
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